Error Log & CPA Event Log

About

The Error Log is a service maintenance display used to store "log" and view detected error codes. On LED consoles (P10, P30, P30i and P31) you use the "Error Log" to view error codes. However, on touchscreen consoles (P62, P80, and P82) you use the "CPATouchscreen console Control Processing Assembly. Event Log" and not the "Event Log" to view error codes.

IMPORTANT:  On touchscreen consoles (P62, P80, and P82), use the CPA Event Log and not the Event Log to view maintenance error codes. The Event Log includes additional error codes that are not included in the Error Code Troubleshooting Guide.

The maintenance software monitors error code event conditions, when a fault is detected, the error code is generated and stored in the Error Log (or CPA Event Log) along with related machine metrics, such as, the machine mileage (or hours), the time, the drive motor current when applicable, etc.

Error event codes are sequentially stored as a table in memory on a First-In Last-Out basis, the newest error code is stored in the number one position pushing any stored error codes down one position. When the memory is full, the next code is stored pushing the oldest error code from the table removing it from memory.

Special circumstances (repeating errors)

When an error event is detected, the error code information will be stored into the error log. However, when multiple instances of the same error code event occur within the same hour or odometer reading, only the first occurrence will be logged. One of the following conditions must occur to cause a repeating error code to be subsequently logged:

  • the elapsed time must exceed one hour from the first occurrence
  • or the odometer mileage must change from the first occurrence
  • or a different intervening error code is logged

Note: Multiple repeating instances of the same error code event occurring during the same hour or odometer reading will only be logged as a single error code event.

Troubleshooting

Always review the Error Log or CPA Event Log when troubleshooting an issue. The error logs will contain any triggered error code events and related information. You can then refer to the Error Code Troubleshooting Guide error code topic to help resolve the issue. Also, when calling Precor customer service for assistance, refer to the Error Log or CPA Event Log for additional information to help the representative resolve the issue.

Note: Be aware that not all machine failures will cause an error code event. Use physical observation and mechanical troubleshooting skills to resolve non error code issues.

LED Console (P10, P30, P30i and P31) Error Log

menu: Information Display (65) > Error Log.

On LED consoles (P10, P30, P30i and P31), error codes are viewed on the Error Log.

Understanding Error Codes

Each logged error event code will be shown on the console message display. The individual data parameters will scroll across the display. Use the Up/Down keys to scroll thru and view the individual error codes.

Typical Error Log data:

  • Error Log sequential line item number, 1 thru "n" (1 is the newest error code and "n" is the oldest)
  • Error Code Number
  • Error Code Description
  • Odometer
  • Hours
  • Motor Current*
  • .Input Line Current*
  • Input line voltage*
  • Buss Voltage*

Note: * machine dependent parameter.

Removing Error Event Codes:

To remove an error code, select the error code to be removed and press/hold the QUICK START key for a minimum of 6 secs until the ."NO ERRORS" message shows.

TIP: Error code delete shortcut: Press and hold the PAUSE/RESET key for a minimum of 6 seconds to open the Error Log and view all logged error codes. If there are no logged error codes, the "Stuck Key" message will show. To remove error codes, select the error code and press/hold the QUICK START key until the "NO ERRORS" message shows.

Touchscreen Console (P62, P80, and P82) CPA Event Log

menu: Service menu (51765761) > About > CPA Event Log

On touchscreen consoles (P62, P80, and P82) you will use the CPA Event Log to view the relevant error codes and not the Event Log. The CPA Event Log only include machine error codes included in the Error Code Troubleshooting Guide.

Understanding the error code data result

The touchscreen console (P62, P80, and P82) CPA Event Log provides the same error code data found in the LED console (P10, P30, P30i and P31) Error Log plus the event occurrence date & time information. The error code "CPA ERROR" identifier indicates that this is a machine fault error code that can be used along with the Error Code Troubleshooting Guide to help resolve the issue.

Typical CPA Event Log data:

  • Error Code Data
    • Event Time & Date Stamp
    • Error Code Number
    • Error Code Description
    • Odometer
    • Hours
    • Motor Current*
    • .Input Line Current*
    • Input line voltage*
    • Buss Voltage*
    • OEM Factory only data

Note: * machine dependent parameter.

Removing Error Codes

Unlike the Error Log used on LED consoles (P10, P30, P30i and P31), you cannot manually delete (clear) error codes from the touchscreen console (P62, P80, and P82) CPA Event Log or the Event Log.

Note:  On touchscreen consoles (P62, P80, and P82)., error codes cannot be deleted from the CPA Event Log or the Event log.

 

 

 

 

 

 

Contact Precor Customer Support (Ph 800.786.8404) with any questions.

Copyright 2010 Precor Incorporated