Troubleshooting

About

This section contains troubleshooting information to help you identify, isolate, and resolve component and system issues.

Review the Introduction To Troubleshooting section below to learn about the troubleshooting process, troubleshooting best practices, and other pertinent information that will help you efficiently troubleshoot issues and return the equipment to service.

Introduction To Troubleshooting

Troubleshooting issues is an investigative process best implemented utilizing a systematic approach that efficiently targets the issue cause allowing correct equipment repairs and return to service. The following information will help you to systematically troubleshoot and resolve issues.

Basic Steps

1) Validate the customer reported issue:

The failure that is reported may differ from your observations as a trained technician. Many reported failure are not true failures and can be fixed without a customer visit.

• (powered units only) Always ask the customer if the unit power is connected and switched ON.
• Further interrogate the customer to determine if this is the real issue requiring an on-site visit or possibly a different issue that can be simply resolved over the phone.

2) Verify that the console is operating correctly

If the Spinning^® Studio Consoles is installed, verify the console and speed indicator is showing the correct speed, refer to the console operating guide:

Spinning® Studio Console

3) Verify (reproduce) the issue.

Operate the unit in normal user mode and attempt to reproduce the reported failure. Determine if the error is a repeatable or intermittent type failure. Make note of any additional observations (noises, vibrations, etc.) that occur at the time of the failure which may then be used to help resolve the issue.

Note:  It is important to keep in mind that some issues are weight (load) related. You may need to test the unit at minimum and maximum load limits to reproduce the failure.

4) Verify service bulletins

Go to the Precor Connect website and browse the list of machine service bulletins and tech-tips. Incorporate any missing service bulletin repairs and in particular any bulletins that may fix the current failure.